IT Professionals
Seeking a structured understanding of modern digital service management frameworks and practices.
Official PeopleCert Accredited · 2026 Updated ITIL® Foundation
ITIL® Foundation
Version 5
The globally recognized certification for digital service management, designed for professionals who set the standard in their organizations.
About the course
Training & Certification for High-Performing Teams
This ITIL® Foundation V5 course was developed by Adriano Martins Antonio, ITIL Master, ITIL Ambassador and official translator of the PeopleCert Guide, Glossary and Official Exam. Only at PMG Academy are you guaranteed content with official terms and definitions aligned and updated for the exam.
Built on official PeopleCert materials, the comprehensive training offers fundamental knowledge to understand, apply and optimize ITIL practices in any organization. You will learn to create and deliver value through digital products and services, manage risks, costs and outcomes, and integrate best practices of governance and continual improvement.
Who should attend
Built for professionals who deliver digital value
This course is designed for individuals and teams responsible for managing, delivering or improving digital products and services.
Service & Team Managers
Service Managers, Business Analysts, Solution Architects and Team Leaders involved in delivery and support.
Newcomers to ITIL
Individuals new to ITIL who need the Foundation certification to advance within their organization.
Organizations Adopting ITIL
Professionals working in — or preparing to join — organizations implementing ITIL across departments.
Career Advancers
Professionals who want to align IT with business objectives and increase their market value globally.
HR & L&D Managers
Looking to upskill their teams with an internationally recognized and PeopleCert-accredited program.
Certification & exam
What the ITIL® Foundation exam looks like
The ITIL® Foundation Version 5 exam is administered by PeopleCert — the world’s leading certification body for professional qualifications.
- Format
- Multiple choice
- Questions
- 40 questions
- Duration
- 60 minutes
- Passing score
- 65% (26/40)
- Book type
- Closed book
- Languages
- EN, PT, ES, ZH
- 99
Pass rate among PMG Academy students
Our students consistently outperform global averages. The content is developed by the official translator of the PeopleCert exam itself.
- 1y
Exam voucher validity
Your included PeopleCert exam voucher is valid for 12 months, giving you full flexibility to schedule when you’re ready.
- T2
Take2 re-sit option available
Optional Take2 re-sit and PeopleCert Plus Membership are available at checkout for complete peace of mind.
About the instructor
Official Translator of the ITIL Foundation (Version 5) Guide & Glossary
Adriano is an ITIL Master, consultant and author of 6 books, bringing 25 years of experience and more than 50 certifications in IT Management, Security and Governance. As the leader of the largest ITSM and DPSM community — with over 220,000 subscribers on YouTube — he combines an MBA from FGV with a specialization in Neuroscience to mentor a global network of professionals.
His mission: to demystify complex management and transform technical knowledge into tangible, measurable market impact.
- 71k+
- Students trained
- 220k
- YouTube subscribers
- 25y
- Years of experience
Curriculum
What you will learn
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00 Presentation & Introduction 6 lessons
- Presentation
- Introduction
- Learning Materials
- What is ITIL
- Official ITIL Qualification Scheme
- Course Objectives
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01 Key concepts of digital product and service management 8 lessons
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02 Service Relationships 6 lessons
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03 The ITIL Value System (ITIL VS) 3 lessons
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04 Governance 2 lessons
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05 ITIL Guiding Principles 10 lessons
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06 Value Chain and ITIL Management Practices 20 lessons
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07 Value streams: mapping and management 3 lessons
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08 Continual Improvement 9 lessons
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09 The Four Dimensions of Product and Service Management 10 lessons
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10 ITIL and other frameworks integration 4 lessons
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11 What is the next step? 2 lessons
Student reviews
Trusted by professionals at leading organizations
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As an Incident Manager working with the LATAM and NAM markets, this course provided a unique perspective on how I can apply ITIL practices within our BU. It sparked new correlations and productive ideas.
March 10, 2026
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I found the content very well structured, and Adriano’s explanation was exceptionally clear. I can already apply several of the practices in my daily work.
February 27, 2026
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Top-notch course. The depth of content combined with the official source material gives a level of confidence you simply don’t get elsewhere. Highly recommended.
January 15, 2026
Join professionals from these organizations
Impact
Training teams of 5 or more?
PMG Academy offers corporate licensing, team dashboards, progress tracking and dedicated support — built around your organization’s schedule and compliance requirements.